Privacy Policy
VARO PROPERTY SERVICES PTY LTD ABN 50 606 239 641 (RLA 270 940) (“VARO Property”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
We recognise the importance of protecting your personal information and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as applicable.
This Privacy Policy explains how VARO Property collects, holds, uses and discloses personal information, including information collected through our website, online enquiry forms and in connection with our real estate services.
This Privacy Policy applies to the VARO Property website, including varo.com.au, and should be read together with any privacy notice or collection notice provided to you when we collect your personal information.
VARO PROPERTY SERVICES PTY LTD
ABN: 50 606 239 641
RLA: 270 940
Address: 55 George Street, Norwood SA 5067
Website: varo.com.au
1. Wat is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in a material form or not.
Depending on how you interact with VARO Property, the personal information we collect may include:
- your name;
- residential or postal address;
- email address;
- telephone or mobile number;
- property preferences and requirements;
- preferred property type, location and features;
- purchasing or investment requirements;
- budget or price range;
- information about your interactions with us;
- information provided in enquiries, registrations or communications;
- information relating to properties you own, purchase, sell or enquire about;
- information contained in correspondence or documents you provide to us; and
- information collected through your use of our website and online services.
We will only collect sensitive information where permitted by law and where it is reasonably necessary for our functions or activities, or where you have provided the required consent.
2. How We Collect Personal Information
We may collect personal information directly from you or, where permitted by law, from other sources.
We may collect information when you:
- submit an enquiry through our website;
- enquire about a property or development;
- register your interest in a property or development;
- request further information about a property;
- register for an inspection or appointment;
- enquire about an off-the-plan or new property;
- request information about buying, selling or managing property;
- contact a member of our team;
- communicate with us by telephone, email or social media;
- subscribe to property updates, newsletters or other communications;
- attend an inspection, appointment or property-related event;
- provide feedback or comments; or
- otherwise provide information to us in connection with our services.
We may also collect information from third parties where permitted by law. This may include information from property developers, builders, service providers, publicly available sources and other parties involved in providing our services.
3. Information Collected Through Our Website
When you use the VARO Property website, we may collect certain information about your visit.
This may include:
- your IP address;
- browser and device information;
- pages visited;
- links or content accessed;
- date and time of your visit;
- general website usage information; and
- information about how you interact with our website.
This information may be collected through cookies, analytics tools and similar technologies.
Where information is collected in aggregated or de-identified form, we may use it to understand website usage, improve our website, assess the effectiveness of our content and marketing, and improve the services we provide.
Where information can reasonably identify you, we will handle it in accordance with this Privacy Policy and applicable privacy laws.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your computer or device that allow a website to recognise your device and remember certain information about your visit.
We may use cookies to:
- improve website functionality;
- understand how visitors use our website;
- analyse website traffic and usage;
- remember preferences;
- improve user experience;
- measure the effectiveness of our marketing; and
- provide more relevant content and advertising where permitted.
Most internet browsers are automatically configured to accept cookies. You can change your browser settings to refuse cookies or notify you when cookies are being used.
Disabling cookies may affect the functionality of some parts of our website.
5. Online Enquiries and Forms
When we collect personal information directly from you, we may provide a collection notice explaining:
- who we are and how you can contact us;
- the personal information we are collecting;
- why we are collecting it;
- how we will use and disclose it;
- the main consequences of not providing information where applicable; and
- how you can access our Privacy Policy and make a privacy complaint.
By submitting an online enquiry, you acknowledge that VARO Property will collect and handle your personal information in accordance with this Privacy Policy and any applicable collection notice provided to you.
Collection Notice
When you submit an enquiry or registration through our website, we may collect information such as your name, email address, telephone number, budget, property requirements and other information relevant to your enquiry.
Some information may be required for us to identify you and respond to your enquiry. Where applicable, required fields will be identified on the relevant form.
You should only provide personal information that is reasonably necessary for your enquiry or the service you are requesting.
6. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries;
- providing information about properties and developments;
- providing information about off-the-plan and new property opportunities;
- registering and managing your interest in properties;
- arranging inspections, appointments and meetings;
- assisting with property purchases, sales and management;
- understanding your property requirements and preferences;
- identifying properties or opportunities that may be relevant to you;
- communicating with you about our services;
- providing property updates and market information;
- sending marketing communications where permitted;
- administering events and property inspections;
- managing our relationship with you;
- operating and improving our website and digital services;
- analysing website and marketing performance;
- maintaining accurate business and customer records;
- managing our business operations;
- complying with legal and regulatory obligations;
- preventing fraud, misuse or unlawful activity; and
- otherwise carrying out functions or activities reasonably necessary for our business.
We may also use aggregated or de-identified information for research, reporting, business analysis, marketing analysis and improving our services.
7. Direct Marketing
Where permitted by law, VARO Property may use your personal information to provide you with information about:
- properties and developments;
- off-the-plan opportunities;
- new property releases;
- off-market opportunities;
- property market updates;
- inspections and events;
- VARO Property services;
- newsletters; and
- other property-related information that may be relevant to you.
We will only send electronic marketing communications where we are permitted to do so under applicable laws, including applicable consent requirements.
You can opt out of receiving marketing communications from us at any time by:
- using the unsubscribe function included in an electronic marketing communication; or
- contacting us directly.
If you opt out of marketing communications, we will take reasonable steps to ensure you no longer receive those communications, subject to any communications we are required or permitted to send for non-marketing purposes.
8. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law.
Depending on the circumstances, we may disclose personal information to:
- VARO Property employees and representatives;
- contractors and professional advisers;
- technology and software providers;
- website and hosting providers;
- customer relationship management (CRM) providers;
- email and marketing service providers;
- analytics and digital advertising providers;
- property developers and builders;
- parties involved in the sale, purchase or management of a property;
- service providers assisting with property inspections or events;
- legal, accounting, financial and professional advisers;
- insurers and financial institutions where reasonably necessary;
- government authorities and regulators;
- law enforcement agencies where required or authorised by law; and
- other parties where you have provided consent or disclosure is otherwise permitted or required by law.
We will take reasonable steps to ensure that third parties handling personal information on our behalf appropriately protect that information.
9. Third-Party Websites, Platforms and Services
Our website and communications may contain links to third-party websites, platforms or services.
These third parties may collect personal information directly from you and may have their own privacy policies and terms of use.
We recommend reviewing the privacy policy of any third-party website or platform you access.
VARO Property is not responsible for the privacy practices, security or content of third-party websites or platforms that are outside our control.
10. Dealing With Us Anonymously or Using a Pseudonym
Where it is lawful and practicable to do so, you may choose not to identify yourself or may use a pseudonym when dealing with VARO Property.
However, there may be circumstances where we cannot provide a particular service, respond to an enquiry or complete a transaction unless you provide the personal information reasonably required for that purpose.
11. Unsolicited Personal Information
If VARO Property receives personal information that we did not solicit, we will assess whether we could have collected that information under the Australian Privacy Principles.
Where required by law, we will take reasonable steps to destroy or de-identify unsolicited personal information that could not lawfully have been collected.
12. Accuracy of Personal Information
We take reasonable steps to ensure that personal information we collect, hold, use and disclose is accurate, complete and up to date.
You can contact us at any time if:
- your personal information has changed;
- you believe information we hold about you is inaccurate;
- information is incomplete or out of date; or
- you would like us to correct your information.
We will take reasonable steps to correct personal information where appropriate.
13. Security of Personal Information
VARO Property takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
We may use administrative, technical and physical safeguards to protect personal information.
Access to personal information is restricted to authorised employees, contractors and service providers where access is reasonably necessary to perform their duties or provide services.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.
If we become aware of an eligible data breach, we will respond in accordance with our legal obligations, including the Notifiable Data Breaches scheme where applicable.
14. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, or for other legitimate business purposes.
The length of time we retain information will depend on the nature of the information and the purpose for which it was collected.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
15. Access to Personal Information
You may request access to personal information VARO Property holds about you.
You may also request information about how your personal information is collected, held, used or disclosed.
To request access, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
In certain circumstances, we may be permitted or required by law to refuse access to some or all of your personal information. If this occurs, we will explain the reason where we are legally able to do so.
16. Correction of Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.
We will take reasonable steps to correct personal information where appropriate.
If we refuse a correction request, we will provide written reasons where required by law and, where appropriate, explain how you can make a privacy complaint.
17. Privacy Complaints
If you believe that VARO Property has breached the Australian Privacy Principles or otherwise mishandled your personal information, you may make a privacy complaint to us.
We encourage you to contact us first so that we can investigate and attempt to resolve your concern.
How to make a complaint
You can make a privacy complaint by contacting VARO Property using the contact details below.
Please provide as much information as reasonably possible about your concern, including the relevant dates, communications or circumstances.
We will:
- acknowledge your complaint where appropriate;
- investigate the circumstances;
- consider the relevant privacy obligations;
- communicate with you regarding the outcome; and
- take reasonable steps to resolve the complaint where we identify an issue.
We aim to respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, or if you have not received a response within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).
18. Notifiable Data Breaches
VARO Property will comply with the Notifiable Data Breaches (NDB) scheme where applicable.
If we experience a data breach that is likely to result in serious harm to affected individuals and the breach meets the requirements of the NDB scheme, we will notify affected individuals and the OAIC as required by law.
19. Automated Decision-Making
VARO Property does not currently intend for this Privacy Policy to authorise automated decision-making that significantly affects an individual’s rights or interests.
From 10 December 2026, additional requirements will apply under the Privacy Act to certain automated decisions involving personal information.
If VARO Property uses a computer program to make a decision of a kind covered by those requirements, we will update this Privacy Policy as required to explain the relevant information, including the kinds of personal information used and the kinds of decisions made by the program.
20. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us.
VARO PROPERTY SERVICES PTY LTD
ABN: 50 606 239 641
RLA: 270 940
55 George Street
Norwood SA 5067
South Australia, Australia
Website: varo.com.au
Email: admin@varoproperty.com.au
Phone: 08 8125 4900
21. Changes to This Privacy Policy
VARO Property may update this Privacy Policy from time to time to reflect changes to our business, services, technology, information-handling practices or applicable laws.
The most current version of this Privacy Policy will be published on the VARO Property website.
We recommend checking this page periodically for any updates.
Last updated: 10 August 2026